POLICY

Thank you for choosing Ao Dai Em Kim . To ensure a smooth and satisfactory experience for all our customers, please review our return policy outlined below:

1. Return Eligibility:

   • We accept returns for  STORE CREDIT ONLY.
   • Returns must be initiated and sent back within 7 days of receiving your purchase.

2. Conditions for Return:

   • Items must be unworn, unwashed, and in their original condition with tags attached.
   • Any items marked as final sale cannot be returned.
   • Sale items, customized items, accessories, and gift cards are not eligible for return or exchange.

3. Return Process:

   • To initiate a return, please contact us immediately.
   • If your return is approved, you will be responsible for shipping fee and  kindly ensure that the items are promptly sent back, and provide a valid tracking number for the shipment within 7 days.

4. Store Credit:

   • Upon receiving your returned item(s) and verifying their condition, we will issue store credit for the amount paid for the returned item(s).
   • Store credit can be used towards future purchases at  Ao Dai Em Kim
   • Store credit will be issued as a one-time-only option.
   • New purchases made with store credit must be of equal or higher value than the store credit amount.
   • Store credit will be expired in 12 months

5. Exchange Option:

   • For exchange process, you will be responsible for shipping fee ( both ways) .
   •  To qualify for an exchange, your new purchase must be of equal or greater value. If the total value of your new order (excluding shipping costs) is less than the value of your return, we won't issue a refund. Instead, a store credit will be provided in such cases.

6. Refunds:

   • We do not offer refunds to the original payment method 
   • In case of refunds, they will be issued in the form of store credit.
   • Original shipping costs are non-refundable.

7. Exceptions:

   • We reserve the right to reject returns that are requested and sent back but do not meet the above criteria.
   • Customers are responsible for any loss in value of returned items due to damage or other factors not attributable to Ao Dai Em Kim

By making a purchase from Ao Dai Em Kim, you agree to adhere to the terms of this return policy.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

Thank you for choosing Ao Dai Em Kim! We appreciate your business and look forward to serving you again soon.